Conflict De-escalation: The Broken Record

One method of de-escalating a conflict is an old technique called “the broken record”.  It can be used when somebody is being confrontational and is intent on picking an argument with you, which you don’t want to get sucked into.

Just to be clear, this is primarily for use for verbal altercations, which have the potential to escalate, rather than when somebody is trying to actively pick a physical fight (though it does have some applications there too).  The idea is basically to repeat a simple phrase over and over, rather than responding to the other persons verbal attacks.  You answer like a broken record stuck in the groove (might be before some people’s time for those born in the digital era  🙂 ) Continue reading “Conflict De-escalation: The Broken Record”